Other Delivery Information (from our Terms): For all deliveries we use Australia Post. "Air Mail", "Air Mail (Insured)" & "Express Post (EMS)" are shown for international customers, however inside Australia we use normal post, registered post and express post accordingly. All items are inspected before being sent. Generally orders are sent after 2-5 working days on a Tuesday or Thursday after we receive your order. (If an item needs to be re-stocked from our warehouse it can take up to 14 days before being sent, normally if there are any further delays we would email you. This does not including pre-order models or back-order models as they are sent as soon as possible.) Insurance is also available for most shipments, world wide. If you choose to send "Air Mail (Insured)" and we are unable to insure, we will contact you promptly. If items are damaged and no insurance has been requested then the customer should contact the postage company directly for possible compensation. All effort is made to protect your items with strong packaging for transit. Any models weights shown on this website are for shipping calculation only, it does not represent the correct weight. If postage is greater then what is calculated on the website we will contact you before sending out your order. If for any reason a parcel is returned to us once we have shipped it (eg. incorrect address), customers will be required to pay for re-sending.